Unsure about something? Let us help you.

Where do you ship to?

We ship worldwide! We offer both UK and International Delivery to the whole world.

Will you sell at gatherings?

It's very unlikely.

Can I track my order?

We don't currently offer order tracking with our delivery service, but are working hard to improve that in the future.

How long will my order take to arrive?

All orders will be processed within 5 working days. Once shipped out UK Orders will take up to 3 - 5 working days for delivery. International orders will take up to 5 - 10 working days for delivery.

Customs Charges, Import Duty etc.

International customers may be liable for any customs and import duty, quotas, permits, product restrictions and other local requirements.

How do I return my item?

We are very sorry if, for any reason, you are unhappy with your item(s). However, if there is a problem please let us know by emailing help@planzero.co.  Returned items should be unused and unworn (if applicable) and must be returned in original packaging with any enclosed documentation. We will then refund you upon receipt (excluding the original delivery charge).